Support Center
Contact Information
Email Support: [email protected]
Response Time: We typically respond to support inquiries within 24 hours during business days.
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Getting Help
Before Contacting Support
- Check our FAQ section below for common questions and solutions
- Review our documentation for detailed setup and usage instructions
- Check our status page for any ongoing issues or maintenance
How to Contact Support
When contacting support, please include:
- Your email address
- A clear description of the issue
- Steps to reproduce the problem (if applicable)
- Screenshots or error messages (if applicable)
- Your browser and operating system information
Frequently Asked Questions
General Questions
Q: What is SwiftInbox AI? A: SwiftInbox AI is an intelligent email management tool that helps you organize, prioritize, and respond to emails more efficiently using AI technology.
Q: When will SwiftInbox AI be available? A: We're planning to launch in Q3 2025. Join our waitlist to get early access and be notified when we go live.
Q: Is SwiftInbox AI free? A: We plan to offer a free tier for basic use, with premium features available for power users. Early supporters will receive special consideration.
Technical Questions
Q: What email providers does SwiftInbox AI support? A: SwiftInbox AI is designed specifically for Gmail and Google Workspace, using official Google APIs for seamless integration.
Q: Is my email data secure? A: Yes, we follow Google's security guidelines for Workspace add-ons and use enterprise-grade encryption. We're committed to protecting your privacy and data security.
Q: Does SwiftInbox AI read my emails? A: SwiftInbox AI only processes emails to provide organization and productivity features. We do not store email content permanently and follow strict privacy guidelines.
Account & Billing
Q: How do I sign up for the waitlist? A: You can join our waitlist by filling out the form on our homepage. We'll notify you when SwiftInbox AI becomes available.
Q: Can I cancel my subscription? A: Once SwiftInbox AI launches, you'll be able to manage your subscription through your account settings. We'll provide clear instructions for cancellation.
Q: Do you offer refunds? A: We'll have a clear refund policy once we launch. We're committed to customer satisfaction and will work with you to resolve any issues.
Troubleshooting
Common Issues
Issue: Can't access SwiftInbox AI
- Check if you're using a supported browser (Chrome, Firefox, Safari, Edge)
- Ensure you're logged into your Google account
- Clear your browser cache and cookies
- Try accessing from a different browser or device
Issue: Emails not organizing properly
- Check your Gmail settings and permissions
- Ensure you've granted necessary permissions to SwiftInbox AI
- Verify your internet connection is stable
Issue: Slow performance
- Close unnecessary browser tabs
- Check your internet connection speed
- Try refreshing the page
- Contact support if the issue persists
Feature Requests
We welcome feedback and feature requests! Please email us at [email protected] with your suggestions. We review all feedback and prioritize features based on user demand and technical feasibility.
Bug Reports
If you encounter a bug or technical issue:
- Document the issue: Take screenshots and note the steps to reproduce
- Check for updates: Ensure you're using the latest version
- Contact support: Email us with detailed information about the problem
Privacy & Security
For privacy-related questions, please review our Privacy Policy or contact us directly.
For security concerns, please email us immediately at [email protected] with "SECURITY" in the subject line.
Developer Support
If you're a developer interested in integrating with SwiftInbox AI or have technical questions about our API, please contact us at [email protected].
Community & Resources
- Blog: Stay updated with our latest features and tips
- Documentation: Detailed guides and tutorials
- Status Page: Real-time service status updates
Last updated: January 2025
For urgent matters outside business hours, please email us and we'll respond as soon as possible.